We are currently looking for an outgoing, positive individual interested in joining our team as our Member Relations Coordinator. 

The Member Relations Coordinator leads the Chamber’s membership services, driving growth, retention, and engagement. This role builds strong relationships with members, delivers value-added programs, and ensures a high level of member satisfaction aligned with the Chamber’s strategic goals.

The ideal candidate will have at least four years' of related experience and be able to demonstrate success in:

• New sales and lead generation
• Customer retention strategies
• Positive customer service relationship management
• A proven sales process
• Reputable account management
• Professional business communications

The successful candidate will continue to build on our relationships with our current members while also creating new sales opportunities through prospecting and developing new client relationships.

For someone looking for growth opportunities in this role, they must be effective in time management strategies, have a high growth mindset, be interested in both external relationships and administration of memberships. We are looking for someone who is interested in seeking out new opportunities for the Chamber and its members, while maintaining a high calibre of current member and event delivery.

Key target and outcomes would be:

• Develop and implement an ongoing member recruitment and retention strategy
• Market and sell memberships and services for the Chamber
• Update and maintain our customer relations management database
• Provide business support services to our members
• Evaluate other community and business partnerships
• Develop and meet budgets on a year-over-year basis

Candidates should be able to describe their approach to sales and providing positive customer service, effective community relations, and experience managing and building cohesive relationships, both internally and externally.

We want candidates who put local first in their everyday lives. We seek out those who are driven to support our business community, are solution-focused and collaborative, and will work with us to help us achieve our vision and strategies.

Interested candidates are asked to review the full job description for a complete detailed overview of duties and responsibilities and send a cover letter and resume in PDF format to lisa@southeastalbertachamber.ca. In addition to the cover letter and resume, portfolios, video profiles or other creative submissions are welcome. We will review resumes as they are received; however, only those selected for an interview will be contacted.

This is a full-time permanent permanent position, commencing in September 2025. The roll is a Monday to Friday 8:30-4:30 pm roll in addition to availability for Chamber events. 

Our Culture Statement:

We have cultivated a unique and thriving culture that embodies our core values and beliefs. We are open, approachable, and committed to listening to every member of our team, fostering an environment where diverse perspectives are not only welcomed but celebrated. We don't tolerate disrespect or mistreatment, and we firmly believe in standing up for what's right.

Our workplace is a beacon of positivity, a place where people want to come to work each day. We are driven by a desire to help one another succeed. We remain open to new ideas, thrive on discussion and an openness to change, and are flexible, adaptable, and agile in our approach. We actively seek innovation and refuse to be stuck in our ways, always encouraging the exploration of new ideas.

We actively seek out member input because we understand the value of diverse voices and are genuinely interested in supporting our members. We prioritize building strong relationships and remain solution-focused, continuously striving to make a difference and have a meaningful impact.

Caring about each other is at the heart of our culture, and we are united by our shared desire to learn and grow. We value resiliency through tough times, supporting one another through our challenges. 

We endeavour to employ the best qualified personnel, regardless of race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income and sexual orientation.

Visit us online to find out more about the Chamber and our team.