Position Title: Membership Services Supervisor

Reports To: Membership Manager

Pay Grid: Level 2 - $18.60/hour

Department: Health, Fitness, and Aquatics

Hours: Full-Time - 40 Hours

Our Culture:

YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

We do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

We put people first.

We believe in each other – honouring our strengths, diversity, perspectives, and passions.

We keep our promises.

We do what we say we will do.

We lead by example.

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?

At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

•    Standard First Aid, CPR-Level C

•    Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months

•    Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

Knowledge & Skills

•    Proficient computer skills, MS Office suite an asset

•    Strong leadership and management skills

•    Able to deal with difficult situations and complaints with confidence

•    Excellent customer services, organization, and time management skills

•    Excellent verbal and written communication skills

•    Able to work days, evening and weekend shifts

What does this role look like at the YMCA of Southeastern Alberta?

Reporting to the Membership Services Manager, the Membership Services Supervisor, is responsible for providing leadership to the Membership Services team on behalf of the South Ridge and Downtown branches. This is a key role to help advance member satisfaction and growth. This position will embrace a membership growth strategy that has the YMCA actively recruiting and developing relationships with users and encouraging membership to the YMCA.

The responsibilities and duties of this role will include but is not limited to:

•    Maintain high service standards and satisfaction ratings that are reflected in the achievement of annual membership growth and retention targets.

•    Provide front line support and assistance to the facility team and departments as required

•    Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA

•    To be available in person (when possible), by phone, text, or email as support for your staff, and if required by Membership Manager

•    Provide direct leadership to a team of approximately 25 staff and 10 volunteers

•    Assume full control of the building in the event of an emergency requiring the evacuation of the facility

•    May lift or move items up to 50 lbs including children

The Benefits to Joining our Team:

•    Paid wellness days and benefits package after 3-month probationary period

•    Paid Birthday and Employment Anniversary Date

•    Employee Assistance Program

•    Free Health Plus Membership with 15% discount for family members

•    2 weeks paid vacation after 3 months prorated based on start date 

•    1 week of PTO after 3 months prorated based on start date 

Please Apply:

With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.

Please send application packages to:

Shantel Simmons, Membership Services Manager

YMCA of Southeastern Alberta

150 Ash Ave SE

Shantel.Simmons@medicinehatymca.ca